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 Meriter's commitment to extraordinary service leads us to measure satisfaction through surveys and interviews of patients, families, physicians, employers and others who tell us about their experiences at Meriter.
Results say we do well when it comes to satisfying patients and others we survey; it also points out ways we can improve our service to them the next time around.
Meriter benchmarks itself against more than 700 hospitals nationwide by participating in NRC surveys.
Patient Satisfaction with Inpatient Services
Patient Satisfaction with Outpatient Services
11/19/2009
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Highlighted Data:
Meriter's 'STAR' Program
About Meriter's 'STAR' Program
Meriter developed the STAR (Satisfaction Top Achievement Recognition) program to recognize Meriter departments and programs that achieve high levels of customer satisfaction on surveys.
Criteria include Top 10% or benchmark status compared to more than 800 hospitals nationwide, showing significant improvements over time and other notable results.
In First Quarter 2009, eleven departments were recognized by the program:
Birthing Center - 4/5 North - was recognized for Top 10% for Emotional Support - this is their 6th recognition in the last 8 quarters.
Neurology - was recognized for Top 10% for Overall Rating, Recommendation to Family & Friends and Emotional Support - this is their 2nd recognition in the last 3 quarters.
Oncology/Gynecology - was recognized for Top 10% for Overall Rating, Recommendation to Family & Friends and Emotional Support - this is their 3rd recognition in the last 5 quarters.
Cardiac Telemetry/IMCU (11T) - was recognized for Top 10% for Overall Rating, Recommendation to Family & Friends and Emotional Support - this is their 6th consecutive recognition.
Emergency Services - was recognized for Top 10% for Overall Rating and Emotional Support.
Cardiac Short Stay (10T) - was recognized for Top 10% for Overall Rating, Recommendation to Family & Friends and Emotional Support - this is their 2nd recognition in the last 3 quarters.
Adult Psychiatry - was recognized for Top 10% for Recommendation to Family & Friends and NRC Best for Emotional Support- this is their 3rd consecutive recognition.
WomanCare Clinic - was recognized for Top 10% for Overall Rating, Recommendation to Family & Friends and Emotional Support - this is their 2nd consecutive recognition.
Meriter Home Health - was recognized for Top 10% for Overall Rating and Recommendation to Family & Friends - this is their 5th consecutive recognition.
Inpatient Rehab (3N) - was recognized for Top 10% for Overall Rating and Recommendation to Family & Friends - this is their 3rd consecutive recognition.
Food & Nutrition - was recognized for Top 10% for overall meal quality - this is their 4th consecutive recognition and their 10th recognition in the last 11 quarters.
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